Seller University

End-to-End Solution

We focus on our Seller’s success by providing end-to-end solutions that creates an impact

e-Shop Management
Create an e-Shop page with your own business identity and branding
Secured Payment
Guaranteed secured payment through multiple payment gateways
Product Listing
Upload all your inventory and sell in any of our product category
Logistic
Fulfill orders easily with our selection of professional courier partners
Marketing Services
Promoting your business over various channels such as email, SMS, Facebook, Instagram, etc.
Training & Support
Reliable customer care and technical support for sellers and buyers
Seller Learning Hub​

Get quick answers on how to be a high-performing seller on Weelago.com!

Getting Started
All the info you need to start selling faster and better!

  1. Click Register Now to register as a Weelago seller
  2. Enter your e-Shop Name 
  3. Insert the country you’re based in
  4. State your Product Category as well as Product Brands. Although inserting Product Brands is actually optional.

  1. Enter your Business Type details and upload certain documents needed depends on your business type.
  2. Enter your Business Name 
  3. Pick your registered business
  4. Enter your address details.

  1. Enter your Contact Details information
  2. Check the one that your account registered by either Seller or Weelago.com Agent such SGA

  1. Enter your Login information
  2. Please tick the box and click Register

  1. Login via weelago.com to access e-Shop Dashboard
  2. Login via weelago.com/seller-center/login to access Seller Center Dashboard

NOTE: Awaiting for the approval of the registration is around 1-3 working days. You will receive an email for the approval and you can log in via these two steps. (Refer 1 & 2)

  1. Select Subscription from the side menu to view packages.
  2. Select package and click Buy Now button

NOTE: Seller will receive email when account has been activated. Seller must subscribe to a package to gain full access of the e-Shop Dashboard.

Account Management
Ways to list your products managing your inventory

e-Shop Dashboard displays the overall summary of your business insights such as sales, orders and the latest Weelago.com announcements

1. Navigate around the e-Shop Dashboard by selecting menu items from the side bar

Select to visit e-Shop page

Select to edit account settings

Select to logout

Follow the guidelines below to pass quality check and attract potential customers

  1. e-Shop Info – Displays e-Shop banner, logo, social profile and contact details
  2. Product Listing – Displays all product listing
  3. Store Hours – Displays physical store hours if provided
  4. Product Category – Displays all the categories where Seller products are located
  5. Contact Seller – Shopper may send enquiries to Seller via contact form

To access, select Settings > Store from side menu

  1. e-Shop Banner

Use image that best represent your products

TIPImage resolution: 1024×260 pixels

  1. Profile Picture

Upload your business logo

Minimum resolution: 300×300 pixels 

TIP Minimum resolution: 300×300 pixels

  1. Store Name

Enter your e-Shop display name

  1. Store Product Per Page

Set the number of products displayed on your e-Shop per page

  1. Address

Enter address if physical store is available

  1. Phone No

Enter phone no for Shoppers to contact Seller

  1. Email

Tick to display email

  1. Store Hours

Enter store hours if physical store is available

TIP – Enter physical store Address, Phone No, Email and Store Hours to maintain better contact with Shoppers

To access, select Settings > Social Profile from side menu

  1. Social Profiles

Enter existing social profile links for better engagement

To access, select Report from side menu

  1. Sales by Day

Views total sales and total number of orders

  1. Top Selling

Views top selling products and total orders

  1. Top Earning

Views top selling products and total sales

  1. Statement

 Views list of order transactions with the option to export as a .CSV file

Listing & Inventory
Ways to list your products managing your inventory

We monitor the content on our platform to ensure that the products sold comply with local regulations and our shoppers shop in confidence.

Below is a non-exhaustive list on prohibited and restricted items. Do note that this list might be updated from time to time, so please visit this page regularly for updates.

  1. Animal and wildlife products
  2. Artifacts and antiquities
  3. Used cosmetics
  4. Counterfeit currency and stamps
  5. Credit and debit cards
  6. Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia
  7. Telecommunication equipment that has not been registered with AITI
  8. Embargoed goods
  9. Firearms, weapons such as pepper spray, replicas, and stun guns, etc.
  10. Alcohol
  11. Prohibited Food

Follow the guidelines below to pass quality check and attract potential customers:

  1. Brand name is mandatory
  2. Use bullet points to highlight key features of your product
  3. Indicate warranty information if applicable
  4. Include product dimension and weight
  5. Include a minimum of 3 clear images

To access, select Products from side menu

  1. Filter Product Listing

Filter your products by Status, Date or Category

  1. Search Product

Enter product name to search

  1. Bulk Actions

Option to Delete Permanently products in multiple selection

  1. Edit Product

Select product name to edit product details

  1. Add New Product

Click button to upload product listing

To access, select Products from side menu

  1. Cover Image

Upload image that best represent item

  1. Gallery Image(s)

Upload other images of item

  1. Product Name

Follow the naming format:

Brand  + Item Name + Model Name + Style + Key Attribute + Pack Count + Size

  • Limit the name to 50-75 characters
  • Capitalize the first letter of each word
  • Use numerals (2 instead of two)
  • Do not use ALL CAPS
  • Do not include promotional messages (eg: Sale or Free Shipping)
  1. Description

Useful, relevant and clear item description

  • Provide brief item description in one paragraph with 150 words
  • Include item key features in bullet points format
  1. SKU

Enter unique identification to track item for inventory purposes

  1. Enable Product Stock Management

Tick to enter stock quantity 

TIP: Always update stock quantity to ensure customer satisfaction

  1. Weight

Enter accurate weight of item with packaging for shipping rate

TIP: Product with no weight will not be properly processed upon checkout

  1. Choose Shipping Class Type

TIP: HeyDomoGo – Nationwide: For Click and Eat product category

Boxed It Up! By Jayapuri: For product items that are in Boxes or in Outer.

HeyDomoGo – Brunei Muara (Frozen): For example, Ice Cream Products.

  1. Add Attribute

Click this to add difference choices of variables for your products. Eg. Different Colors, Sizes, Quantity etc.

  1. Enter Name and Value(s) of Attribute

For Name example: Sizes, Bottles, Material. The display name will be in example x-Bottles, x-Color, x-Size.

For Value(s) example: 12, Red, S, M, L

  1. Click Save Attribute

Enter accurate weight of item with packaging for shipping rate

  1. Click Save Product

Click this when you want to publish the items. Weelago.com will approve your items within 1-3 business days.

Orders Fulfillment
All the info you need to start selling faster and better!

  1. Filter Order Listing

Filter orders by Status, Date or Customer

  1. Export Listing

Export listing as .CSV format 

  1. Bulk Actions

Option to update status per order or in multiple selection

  1. View Order

Click order number to view order details 

  1. Action Button

Select    to print Invoice

Select   to print Packing Slip

  1. Order Status

Processing – Payment successful, awaiting order fulfillment by Seller

Pending – Order received, awaiting payment by Shopper

On-Hold – Awaiting payment

Failed – Payment failed

Cancelled – Order cancelled by Shopper or Weelago.com

Refunded – Order refunded by Weelago.com requested by Shopper

Completed – Order fulfilled and complete, no further action

  1. Item Details

Show order details such as Product Name, Quantity and Shipping Option

  1. Shipping Address

Recipient address

  1. Order Notes

Display order event history 

  1. Tracking Number

fulfilled and complete, no further

 

For orders sent by Seller or picked up by Courier from Seller location, Seller must update shipment tracking details

  1. Shipping Provider Name

Enter the name of selected Courier service

  1. Tracking Number

Enter shipment tracking number

  1. Date Shipped

Enter date when the order has been shipped

Example of Invoice and Packing Slip

:

For Professional Seller & Basic Seller allowing Pickup from Seller Location 

Fees & Payment
Understanding all fees and how payment works

The shipping fee is computed based upon the following factors:

  1. Selected Logistic Service
  2. Order Destination
  3. Product Weight
For all products, Weelago.com deducts the applicable commission fee on the total sales price.
Marketing and Promotion

Learn how to:

  • Applying product promotions and deals
  • Marketing services to boost sales

To access, select Coupons from side menu

  1. Coupon Title

Enter coupon promo code

  1. Discount Type

Select between Percentage and Fixed discount to apply on the coupon

  1. Amount

Enter discount amount

  1. Email Restrictions

Allow certain emails to use coupon. Leave blank if no restriction

  1. Usage Limit

Enter amount to limit coupon usage

  1. Minimum Amount

Enter minimum amount for coupon to be validx

  1. Product

Select which product(s) coupon can be applied

  1. Exclude Products

Select which product(s) coupon is not applicable

  1. Show on Store

Tick box to display coupon on your e-Shop page

  1. Click Create Coupon to publish coupon

To access for the application of the Discounted Price, select Products from side menu and applied when you edit your existing product and  uploading a new product.

1. Enter the following Price and insert the Discounted Price as well and you can actually schedule the date of the discounted promotion via clicking the Schedule

To access for the application of the FREE Shipping selection, select Products from side menu and applied when uploading a new product.

You need to request your customized free shipping for your own product by contacting our Marketing Department by our contact details by the end of our slide.

  1. Choose FREE Shipping Class Type or your Customized Free Shipping Class Type

 

TIP: HeyDomoGo – Nationwide: For Click and Eat product category

Boxed It Up! By Jayapuri: For product items that are in Boxes or in Outer.

HeyDomoGo – Brunei Muara (Frozen): For example, Ice Cream Products.

To access for the application of the Bundle Deals, select Products from side menu and applied when uploading a new product. You need to request your customized Bundle Deals for your own product by contacting our Marketing Department by our contact details by the end of our slide.

  1. These are the samples of the Bundle Deals products
  2. When you upload a Bundle Deals product, please select the Select product category and choose Bundle Deals.
Weelago Seller Onboard Training Material

These are a few videos which you can a take a look to have a better idea on how Weelago Seller Center works!  

Getting started

Find out how to become a seller on Weelago.com and how to access your seller account

account management

Navigate around the e-Shop and get accustomed to the seller interface

product listing

Learn the simple steps on how to add new products and manage your listing

order fulfillment

Get familiarize with each process of the order management process

marketing

Learn how to grow your business on Weelago.com

panduan permulaan

Ketahui cara menjadi penjual di Weelago.com dan cara mengakses akaun penjual anda

Pengurusan Akaun

Navigasi di e-Shop dan membiasakan dengan pemukaan platform

Senarai Produk

Ketahui langkah mudah mengenai cara menambahkan produk baru dan menguruskan penyenaraian anda

Pengisian Pesanan

Memahami setiap proses  pengurusan pesanan

Pemasaran dan Promosi

Ketahui cara memajukan perniagaan anda di Weelago.com

Have a few questions?

Reach out to us and we’ll be happy to assist! Working hours 9am to 5pm, Monday to Saturday
© 2018 – 2019 Weelago. All Rights Reserved. Powered by ec-Tech Solutions

Shop by Categories