Return, Refund & Exchange

All products sold at Weelago.com are 100% authentic and original. If you encounter any product quality issues or manufacturing defects, you may request to return, refund or exchange your order within 7 – 14 days from the date of receipt.

Return Procedure

You have 7 - 14 days from the date of order receipt to request a return under certain conditions. We do not accept return request after this period.
The processing time for a return package will be within 7 - 14 days.
Please ensure that the package of the returned item is in good condition; any package found to be damaged will be rejected.
  • Proof of purchase – eg: Invoice
  • Original packaging – the manufacturer packaging
  • Damaged Product / Packaging
  • Defective Item
  • Incomplete / Missing Items
  • Wrong Item
  • Change of Mind

Please ensure that item for return meets the following:

  • All returned items must not be damaged, dirty or have been washed.
  • The returned product must be in the same condition when it was received, including accessories, seal or label.

If you requested 'Return' due to damaged, faulty or wrong product, the seller has to bear the buyer's Return shipping fee.

If the 'Return' is due to buyer's change of mind, then buyer will need to bear their own shipping fee in order to return the product to seller.

Refund Procedure

You have 7-14 days from the date of order receipt to request for refund under certain conditions.

The processing time for refund will be within 3-7 days.

For payment using credit card, it would depend on the bank. Usually it would take up to 7 days for refund.

For payment using bank transfer, it would be processed within 3-5 days.

Please provide the details below:

1. Name

2. Order number

3. Bank details (name on bank card, name of bank, account number)

4. Contact number

 

  • Proof of purchase – eg: Invoice

Please ensure a valid reason for any refund (e.g. item out of stock). 

 

Note: Before purchasing any item please contact our customer support line at 8143788 to prevent any inconvenience.

Exchange Procedure

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@weelago.com and send your item to:

No.9, 1st Flr, Blk A, New Muhibbah Complex II, Kg. Menglait, Jalan Gadong, BE3919 Bandar Seri Begawan, Brunei Darussalam