Return, Refund & Exchange
All products sold at Weelago.com are 100% authentic and original. If you encounter any product quality issues or manufacturing defects, you may request to return, refund or exchange your order within 7 – 14 days from the date of receipt.
You have 7 - 14 days from the date of order receipt to request a return under certain conditions. We do not accept return request after this period.
The processing time for a return package will be within 7 - 14 days.
Please ensure that the package of the returned item is in good condition; any package found to be damaged will be rejected.
  • Proof of purchase – eg: Invoice
  • Original packaging – the manufacturer packaging
  • Damaged Product / Packaging
  • Defective Item
  • Incomplete / Missing Items
  • Wrong Item
  • Change of Mind

Please ensure that item for return meets the following:

  • All returned items must not be damaged, dirty or have been washed.
  • The returned product must be in the same condition when it was received, including accessories, seal or label.

If you requested 'Return' due to damaged, faulty or wrong product, the seller has to bear the buyer's Return shipping fee.

If the 'Return' is due to buyer's change of mind, then buyer will need to bear their own shipping fee in order to return the product to seller.

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